Personalization & Custom Orders
Are your products personalized?
Yes — personalization is at the heart of what we do at Bondfella. Many of our products are made especially for you, celebrating the bonds you share with your pets, your partner, your family, and the moments that matter most. Where personalization is available, you'll find clear instructions right on the product page to add your details before checkout.
Can I request a custom design?
We love bringing unique ideas to life! If you have a specific vision in mind that you don't see in our store, reach out to us at contact@bondfella.com and we'll do our best to make it happen.
How do I know my order went through?
As soon as your order is placed, you'll receive a confirmation email at the address you provided at checkout. If it doesn't show up within a few minutes, please check your spam or junk folder — it's usually there waiting for you.
Can I change or cancel my order?
Because every Bondfella product is made-to-order and goes into production quickly, we have a limited window to make adjustments. If you need to change or cancel your order, please contact us within 12 hours of placing it at contact@bondfella.com. We'll always do our best to accommodate you.
Shipping & Delivery
Where do you ship?
We ship worldwide! Our primary market is the United States, but we're happy to ship to customers around the globe. Wherever you are, we'll get your order to you.
How long will it take to receive my order?
Since each product is handcrafted just for you, there are two stages to your delivery:
- Production time: 3–7 business days (your item is created and quality-checked)
- US Shipping: 5–10 business days after production
- International Shipping: 10–20 business days after production
In total, most customers receive their orders within 2–4 weeks. You'll receive a tracking number by email as soon as your order ships.
Do you offer expedited or express shipping?
Currently, we offer standard shipping on all orders. During busy seasons — like the holidays, Valentine's Day, or Mother's Day — we strongly recommend ordering early to make sure your gift arrives on time.
My tracking hasn't updated in a few days. Should I be worried?
Not at all! Tracking updates can sometimes lag by 2–3 business days after your shipping confirmation email. This is completely normal, especially for international shipments. If your tracking hasn't moved in more than 5 business days, feel free to get in touch and we'll look into it for you.
Returns & Refunds
What is your return policy?
Because every item is made specifically for you, we're unable to accept returns due to a change of mind. However, your satisfaction is our priority — if your order arrives damaged, defective, or with a print error, we'll make it right. Just contact us and we'll send a free replacement or issue a full refund, no return shipping required.
What should I do if my item arrives damaged?
We're so sorry if that happens! Please email us at contact@bondfella.com within 7 days of delivery with your order number and a clear photo of the issue. We'll resolve it as quickly as possible — your happiness means everything to us.
What if my order is lost in transit?
If your package hasn't arrived within the expected timeframe, please reach out and we'll investigate with the carrier right away. Depending on the situation, we'll either resend your order or issue a full refund — whichever works best for you.
Sizing & Product Quality
How do I find the right size?
Every product page includes sizing details specific to that item. For the most accurate fit, we recommend checking our Size Guide before placing your order. Our apparel is generally true to size, though some styles run slightly slim — when in doubt, we suggest sizing up.
What can I expect in terms of print quality?
We use premium print-on-demand technology — including direct-to-garment and sublimation printing — to produce vibrant, lasting prints that hold up wash after wash. Please keep in mind that colors may appear slightly different on screen versus in person due to monitor settings, but we take quality seriously and are proud of every product that leaves our production partner's facility.
How do I care for my Bondfella product?
To keep your item looking its best for years to come:
- Wash inside out in cold water
- Tumble dry on low heat
- Do not iron directly on the printed area
- Avoid bleach and harsh detergents
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Checkout is fully secure and encrypted, so you can shop with complete confidence.
Is my personal information safe?
Absolutely. We take your privacy seriously. Your personal and payment information is protected by industry-standard SSL encryption. We never store or share your payment details. For more information, please review our Privacy Policy.
Still Have Questions?
How can I get in touch with you?
We'd love to hear from you! Whether you have a question about an order, need help with personalization, or just want to say hello — we're here for it. Reach out to us at contact@bondfella.com or visit our Contact page. We typically respond within 1–2 business days, Monday through Friday.